Just a few years ago, the CEO was accountable only to their board and shareholders. Now, every customer, employee and even candidate experience is amplified by social media, and in 24 hours, create a crisis of epic proportions. How do CEO’s and leadership adjust to this new social reality? In this talk, Tom Williams, Founder of BetterCompany, will talk about how today’s companies have to evolve to create an “active listening culture” that embraces every point of view across every channel.